At DT PIANOS AND MUSIC we believe satisfied customers are our best advertisement. If for any reason the goods (or services) purchased are not to the complete satisfaction of you, the customer we want to hear about it.
Most items come with at least a 12 Month Guarantee on new goods and some used items. Some cover Parts and Labour, others labour only. Any claims need to be made within 10 days of delivery/ installation and with receipt proof of purchase.
Ownership is only transferred to the customer when full payment is received into our bank account and cleared.
Customers are protected in New Zealand under the Consumer Guarantees Act and Fair trading Act to the degree that goods may be returned for refund, replacement or repair if they do not meet the purposes for which they were designed eg faulty workmanship etc NOT if a customer changes their mind 'buyers regret' on goods (or services) that do meet their functional requirements as manufactured or with reasonable wear and tear on Used items.
However in keeping with the above mentioned values, we still want to hear about it in this case so that a solution can be found that DOES make for a happy customer and a great experience with this company.
Please enquire on FREE PHONE 0800 PIANOS 0800 742 667